In February 2019, UNICEF migrated from MyCase and Service Manager to a new and improved case management tool - SERVICE GATEWAY. It replaced both systems with a single, more integrated and user-friendly platform.
While all core functionalities and processes were replicated in the new tool at that time, a number of features have been continuously improved based on user feedback. The training materials on this course page provide a general overview of the system as well as a set of self-paced tutorials for HR self-service requests that may be used by any UNICEF staff member.
Audience
This course is open to all UNICEF staff.
Methodology
This course consists of general overview videos and self-paced interactive tutorials.
Contact details
GSSC Global Learning Centre
mailto:global_learning_centre@unicef.org