The operations function in UNICEF ensures the effective and efficient achievement of organizational results for children by enabling programmes through management excellence approaches and the optimization of Organizational resources. 

Note: Google Chrome is the recommended browser for this course. Click here to see how to print a course page from the Chrome browser. 

Learning objectives

Overall Course Learning Objectives 

  • Explain the strategic role that operations plays in achieving Organizational results.
  • Articulate how the operations function collaborates with partners at Country, Regional, and Headquarters levels.
  • Describe innovative ways that the operations function promotes management excellence.
  • List the steps being taken to make the strategic operations function a reality.

Prerequisite learning

There are no prerequisites for this course.

Target audience

This course is required for Operations staff and recommended for all UNICEF staff who want to achieve a better understanding of the more strategic Operations function and how it can support their own work.


The course is composed of five modules:

Module 1:  Introduction
Module 2:  Operations as promoters of management excellence
Module 3:  Operations as business partners
Module 4:  The Head of Operations as senior managers
Module 5:  Making Operations more strategic in UNICEF

Each module starts with learning objectives, includes questions to check your knowledge of the content, and ends with a module summary.

To begin, login and click on the View activity details box on the right side of your screen.


It should take you approximately one hour to complete the course.


If you have questions about this course, please contact:

Lauren Montgomery-Rinehart,
Capacity development specialist  

Melissa Fernandez
Business Analyst