Cover image: © UNICEF/UN0355587/Viet Hung -- Two boys Phan Phuc Thinh 7 years (left) and his brother Phan Thanh Phuc Khang, 5 years, stand in their blown off home by a series of destructive typhoons and flood in Le Thuy, Quang Binh.

About this course

This online course for the theory component of the Emergency Telecommunications Training (ETT) will:

  • Develop your capacity to support emergencies as an ICT responder;
  • Equip you with strong background knowledge needed to support humanitarian response efforts

The course comprises the following modules:

  • Emergency Preparedness and Response
  • Alternative Power Systems
  • Mobile Satellite Services
  • ICT Management in Humanitarian Response


This course is intended for: 

  • UNICEF ICT Personnel
  • UNICEF Partners in the ICT field
  • Emergency Telecommunications Cluster partners
All newly recruited ICT personnel are encouraged to complete the course as part of their induction


It should take approximately 60 minutes to complete each self-paced module of the course. 


This course will equip you with prerequisite skills needed for the hands-on Emergency Telecoms Training. It is composed of an introductory module and 5 additional self-paced modules. Each module introduces 'key messages' illustrated by interactive icons with links to additional resource material. The course modules are available with or without audio, but a transcript is provided for all audio. Quick knowledge checks in each module encourage you to reflect on the newly acquired knowledge and each module finishes with an overall assessment. A certificate (for the module) is issued upon successful completion of each module's assessment and an ETT eLearning Series Certificate of Completion is awarded after all modules have been successfully completed.


Each module in this course comprises:

  • The module content
  • Knowledge checks
  • A scenario exercise
  • A module assessment/quiz

Contact details

For questions related to course content: 
Hani Shannak,; Ike Uzoegwu,; Antonio Gomes,

For questions on technical issues, please contact: 
Agora Team