Course Overview

UNICEF works to support governments in their efforts to set up and manage agile, cost-efficient, and sustainable end-to-end supply chains-from suppliers to recipients and beneficiaries–to ensure that all children, adolescent, and nursing mothers benefit from unrestricted access to quality, safe, equitable, and affordable healthcare and other essential services. 

Strong national supply chains are cornerstones of well-functioning public welfare systems, a driving force toward the achievement of the Sustainable Development Goals and the 2030 Global Health Security agenda, as outlined in UNICEF Health System Strengthening Approach. But they are also equally important in crisis settings, such as during the COVID-19 outbreak.

Identifying the areas that need improvement is a fundamental first step to achieve these objectives. Serving this purpose, the UNICEF Supply Chain Maturity Model is an assessment tool that measures the performance of a supply chain across thirteen operational and tactical areas. 

The results of the Maturity Model assessment allow government decision-makers to:

  • Obtain a formal baseline for each supply chain area,
  • Link targeted priority investments,
  • Outline technical assistance needs from Partners, and
  • Develop evidence-based national supply chain strengthening response plans, which expand access to essential medicines and health products for all. 

The UNICEF Supply Chain Maturity Model also serves as a monitoring and evaluation framework that can be used to measure the progress made on each supply chain area after the completion of the interventions deployed as part of the strengthening response plans.

Learning Objectives

By the end of this course, learners will be able to:

  • Know how the UNICEF Supply Chain Maturity Model provides a qualitative assessment of the efficiency of the supply chain;
  • Identify how the UNICEF Supply Chain Maturity Model considers all activities and processes along a supply chain;
  • Recognize how the UNICEF Supply Chain Maturity Model acts as an enabler for supply chain strengthening;
  • Apply the process for conducting the maturity assessment;
  • Identify key stakeholders in the assessment process:
  • Identify which background information must be available to enable completion of the assessment;
  • Use the UNICEF Supply Chain Maturity Model to focus and plan supply chain strengthening activities:
  • Use the UNICEF Supply Chain Maturity Model as a tool for monitoring and progress tracking.


This course is designed for government decision-makers in countries wishing to use the UNICEF Supply Chain Maturity Model to conduct a supply chain maturity assessment, to determine the capability maturity of national supply chains.


The course is made up of one module, for approximately 1 hour and 30 minutes of learning time. 

Contact details

For further information please contact the UNICEF Supply Chain Strengthening Team at

For AGORA technical issues and support: UNICEF staff to Report an IT issue through the Service Gateway portal; for guest users, please address to