About the course
Would you like to learn how to deal with some difficult situations at work?The Mediation Unit has developed an e-learning course titled “Mediation as an Effective Way of Resolving Disputes” to help you understand, specifically, the role of mediation and appreciate its effectiveness in resolving workplace conflicts.This course will also ensure that you have a better understanding of how mediation can help not only to reconcile differences between colleagues, but also to foster a more harmonious workplace.
Learning objectives
On completion of the training, participants will:
- Be provided with an overview of the mediation services that the Office of the Ombudsman for United Nations Funds and Programmes offers.
Be introduced to what mediation is, its principles, and process.
Understand the role of mediation and its effectiveness.
Learn how the mediation process works, and what you could do to start and prepare for mediation.
Differentiate mediation from other means of conflict resolution.
Ensure that you understand mediation as an available tool to resolve workplace conflicts in an informal way.
Audience
All UNICEF, UNDP, UNFPA, UNOPS, and UN Women contract holders.
Length
It should take you about 40 to 50 minutes to complete this self-paced course.