Manager Support Programme

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About the programme

UNICEF is committed to investing in the development of people management skills for its 6,500+ people managers to enhance its effectiveness and impact in achieving results for children. The organization recognizes the challenges many managers face in performance discussions, professional growth support, handling inappropriate behaviour, and keeping teams engaged and motivated, and is dedicated to strengthening approaches, systems and behaviours that promote accountability for people management. UNICEF proposes a comprehensive and integrated approach to improve people management practices by aligning the existing competency framework, learning solutions, performance management, and other tools with the everyday challenges that managers face at work. The goal is to implement a comprehensive package of key initiatives aimed at improving people management practices, in line with the core values of UNICEF, by the end of the current strategic plan period (2025). 

The Manager Support Programme aims to improve the effectiveness and efficiency of managers working with their team members so that individuals, teams, and UNICEF as a whole deliver better results for children. 

Through this online training you will:

• understand UNICEF's expectations of you as a manager;
• recognize the impact of your supervisory role on the health of UNICEF's people and outcomes;
• know where to turn for guidance, tools, and support in managing performance and difficult conversations.

  Online learning elements

1. 10 UN Staff System College modules covering transformational leadership, motivation, adaptive leadership, leading through communication, resolving conflicts difficult conversations, delegation and managing up. These have been selected by UNICEF as the ones most relevant for our organization, out of 60 total modules offered by the UN Staff System College.
2. 17 UNICEF-specific modules, tailor-made to address specific topics or issues in the UNICEF context in particular. Each of these modules will be done primarily online and at a self-paced basis.
3. Facilitated conversations aiming at encouraging participation, exchange and transferability of learning. These will be facilitated by executive coaches in groups of 20-25 people.
4. Group coaching sessions (with the same executive coaches/facilitators for each cohort/group over the course of the programme) to support practical application of learning to the work practice and the overall change.

  Audience

• UNICEF staff with supervisory functions regardless of grade (country offices, regional offices and HQ)
• All UNICEF staff interested in the topics

  Methodology

This course is composed of a mix of self-paced online learning, exchanges through forums, facilitated conversations with leadership experts and coaching sessions. 

  Contact details

SharePoint Site 

For content-related issues please contact the Manager Support Programme team msp@unicef.org.