Cover image: © UNICEF/UN
Audience
All Agora users.
Length
It should take you about 60 minutes to complete this self-paced course.
Methodology
This training is composed of three self-paced modules components, each paired with an optional written exercise.
Contents
This training will primarily focus on the following areas:
Methods to ensure clear and effective communication in a customer-oriented way through various channels, including:
- Email,
- Chat,
- Case management tool messages, and
- Online meetings.
Contact details
GSSC Global Learning Centre
This training was developed by the Global Learning Centre (GLC) based on the Impactful Communications Experience (ICE) training for GSSC staff.