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At the end of February 2019, UNICEF is migrating from MyCase and Service Manager to a new and improved case management tool - SERVICE GATEWAY. It will replace both systems with a single, more integrated and user-friendly platform.

While all core functionality and processes will be replicated in the new tool, a number of features will be improved based on user feedback. The training materials on this course page provide a general overview of the system as well as a set of self-paced tutorials for HR self-service requests that may be used by any UNICEF staff member.


This course is open to all UNICEF staff.


This course consists of general overview videos and self-paced interactive tutorials.

Contact details

GSSC Learning and Development Team