Conflict Resolution Foundations

 Description

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.

 Level

This is a Beginner level learning activity.

   Length

The total duration of assets in this course is 0:48

 Author & Release date

This course was produced by Lisa Gates  for Lynda.com on 02/01/2013.

 Contact details