Cover image: © UNICEF/UN0410876/Ayene

About the course

The course is composed of two modules. The first is “Mental Processes that Influence Communication.” Using communication models, this module explains existing obstacles for colleagues to understand one another- and how that impacts our professional work environments. With these frameworks in mind, in the second module, “Practical Communication Techniques” we go into detail on how to transform otherwise challenging conversations into learning conversations through listening, inquiry and speaking. The course has periodic quizzes, and a scenario of what to do, and what to avoid in a challenging conversation having to do with performance.

Through this online training you will:

  • Learn the challenges that partisan perceptions present when colleagues try to understand one another.
  • Be introduced to the “Ladder of Inference” model that describes the process of reaching conclusions.
  • Explore the role of non-conforming data in our efforts to understand our colleagues.
  • Learn practical listening, inquiry and speaking skills to better understand others, and to let others better understand you.

Learning objectives

On completion of the training, participants will have:

  • Learned how perceptions influence communication;
  • Been introduced to l principles and tools capable of turning challenging conversations into productive ones;
  • Learned ways to understand and appreciate the other side’s point of view, and to share their own point of view even in challenging conversations;
  • Learn the skills building techniques

Audience

All UNICEF and UN Women staff.

Length

It should take you about 60 to 90 minutes to complete this self-paced course.

 Contact details

Content issues and questions: fernando.navarro.sanchez@undp.org 

Technical issues: agora@unicef.org