Ensuring that every dialogue made by UNICEF Staff is professional, informative, inspiring, empowering, and memorable for donors and general public.

Learning objectives

At the end of this training the participants will be able to:

  • Establish processes and standards to plan, develop, and monitor Face to Face Fundraising.
  • Maintain high quality fundraising activities and ensure every Face to Face conversation is professional, informative, inspiring, empowering and memorable for donors. 
  • Commit to these values, act honestly and ethically, and comply with local laws during your Face to Face fundraising activities.

Audience

  • ALL UNICEF and National Committee staff who are engaged in face to face fundraising.

MMethodology

  • This course presents the 13 pillars that constitute the Code of Conduct of Face to Face Fundraisers, the key learning points are illustrated by interactions, icons and videos, each pillar has a badge to earn and a knowledge check to complete. The course ends with a self-assessment testing the newly acquired knowledge.

 Structure

The course follows the structure of the 13 pillars of the Code of Conduct for Face to Face Fundraisers.

  • 1. Value
  • 2. Principles
  • 3. Identification
  • 4. Dress code
  • 5. General behaviour
  • 6. Approaching donors   
  • 7. Information disclosure
  • 8. Data
  • 9. Safety
  • 10. Interacting with authority
  • 11. Conflict resolution
  • 12. Social media
  • 13. Fraud 

Length

The amount of time to complete this course is estimated to be approximately 1 hour.

Contact details