Cover image: © UNICEF/UN

Welcome to the first learning component of the “Managing People with Purpose" programme! 

It consists of 10 modules covering in-depth the following topics:

  • transformational leadership, 
  • motivation, 
  • adaptive leadership,
  • leading through communication, 
  • resolving conflicts difficult conversations, 
  • delegation,
  • managing up

Completing these modules will equip you with the skills and knowledge necessary to become confident, capable, and collaborative leader! 

Learning objectives

The Manager Support Programme aims to improve the effectiveness and efficiency of people managers working with their team members so that individuals, teams, and UNICEF as a whole deliver better results for children. The People Management Fundamentals aim to set up a baseline knowledge in leadership and people management:

    1. Equip managers with the skills to embrace transformational and adaptive leadership styles, enabling them to foster innovation, resilience, and agility in their teams, and to align with UNICEF's overarching expectations.
    2. Strengthen managers' proficiency in leading through effective communication, ensuring that they can articulate visions, set clear expectations, and foster a culture of open dialogue. This objective also underscores the importance of handling difficult conversations with sensitivity and tact.
    3. Enhance managers' ability to motivate themselves and their teams, ensuring maximum productivity and engagement. Concurrently, managers should master the art of delegation, ensuring that tasks are assigned judiciously to optimize team strengths and achieve desired outcomes for children.
    4. Equip managers with strategies and tools to promptly and effectively resolve conflicts, with a focus on preserving team harmony, and recognizing the profound impact of their role on the well-being of UNICEF's personnel and the broader mission outcomes.
    5. Ensure that managers are well-versed in managing up, understanding the expectations set forth by UNICEF's leadership, and knowing where to seek guidance, tools, and support, especially when faced with performance management and challenging conversations.
Audience
    These modules are mandatory for all UNICEF supervisors, but any colleague can access them, regardless of their role – this allows staff that plan to transition to a supervisory role, or who often act as interim for a supervisor, to also come up to speed with our best practices on management.

Length
    It takes approximately 10 hours to complete the 10 modules, but of course, it also depends on your own individual learning pace.

Methodology
This course is composed of 10 independent modules covering 8 topics of leadership and management. Among the main methodological features, you will find input videos, diverse interactive activities and study cases. 

Structure
Through this online training, you will explore the following topics:
  • Transformational leadership
  • Motivating yourself and others
  • Adaptive leadership
  • Leading through communication
  • Resolving conflicts
  • Handling difficult conversations
  • Delegating tasks
  • Managing up

Contact details

For content-related questions and comments please contact the Manager Support Programme team (msp@unicef.org).